Our Return Policy
At VitaPaw, your satisfaction — and your pet's wellbeing — is our top priority. If you're not completely happy with your purchase, we're here to help.
Returns
- We accept returns within 30 days of the delivery date.
- Items must be unused, in their original packaging, and in the same condition you received them.
- To initiate a return, please contact us at support@vitapaw.com with your order number and reason for return.
Refunds
- Once your return is received and inspected, we will notify you of the approval or rejection of your refund.
- Approved refunds will be processed within 5–7 business days and applied to your original payment method.
- Shipping costs are non-refundable.
Exchanges
- If you received a defective or damaged item, we'll replace it at no extra charge. Please email us within 7 days of delivery with a photo of the damage.
Non-Returnable Items
- Opened consumable products (supplements, treats, food) cannot be returned for safety reasons.
- Digital products and downloadable content are non-refundable.
Contact Us
Questions about a return? Reach out to our team at support@vitapaw.com — we typically respond within 1 business day.